Protecting Your Personal Information
Ordering products over the internet is much like ordering products in a walk-in store or via mail-order, in the end a person is responsible and accountable for insuring that your credit card and personal information is protected and kept private. This is a responsibility we take extremely seriously and we take every precaution to make sure your credit card and personal information is protected whether your order is placed over the internet or over the phone
Information We Collect About You
- Account Sign-Up/Placing An Order: When you sign-up for an account and/or place an order we collect your contact information including but not limited to your full name, billing & shipping addresses, email address, phone numbers and financial information such as credit card numbers and/or payment account information.
- Email Sign-Up: When you sign-up for our email newsletter or place an order, your email address which is used to send you informational and promotional material from time to time. We may also ask for your name, zip code, age, income level and/or possibly other information, but you are not required to provide this information to sign-up. You may opt-out of these mailings at anytime.
- Contests: When you sign-up for one of our contests you are required to provide your email address which is used to contact you if you win and may also be used send you informational and promotional material from time to time. We may also ask for your name, zip code, age, income level and/or possibly other information, but you are not required to provide this information to sign-up.You may opt-out of these mailings at anytime.
- IP Address: Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
How We Use Your Information
- Placing An Order: Your contact information is used to process and ship your orders and if necessary, contact you.Limited contact information is also shared with trusted 3rd parties to during the order process. On occasion we may need to have your order shipped directly from our supplier to your door in which case it is necessary for us to share your shipping information with the supplier. If this is necessary, no financial information will be shared with our supplier.(Please see ‘Information We Share with Others’ for additional information about what we share with our trusted 3rd party vendors.)
- Sending Email Newsletter: Your contact information is also used to send information and promotional material from time to time, but only after we have received your permission to do so. You may opt-out of these mailings at anytime.
- Enhancing the Shopping Experience: Your contact information may be combined with other information such as purchase history and demographic information from our records to refine our marketing efforts and make your interaction with our company more relevant.
- Product Reviews: Your contact information may also be used if you chose not to remain anonymous when submitting a product review.
Financial information is only used to bill you for our products and services.
How We Protect Your Information
- Data Encryption: Any sensitive information you send us via our website(such as a credit card number), is encrypted by the best encryption technology available (SSL) to protect it from loss, misuse or alteration. What this means is that any time you send us sensitive information through our web site it will be encrypted and, in turn, we will encrypt any sensitive information sent back to you.
- Trusted Partners: We conduct all our credit card and payment transactions through well-known and widely accepted financial institutions; VeriSign, PayPal and Google.
- For Our Eyes Only: We are the sole owners of any personal information you provide and we will not sell or rent this information to any outside parties. We also do not share any personal information you provide to us with any outside parties except as specifically outlined in this policy under ‘Information We Share with Others’.
- A Culture of Security & Trust: All our employees place the highest value on your privacy and security and are trained on how to properly protect all your sensitive information.
Information We Share with Others
We may share limited personal information with trusted 3rd parties to perform functions on our behalf. These functions may include package delivery, order fulfillment, postal and email delivery, credit processing, customer service, data analysis, and marketing assistance. These parties have limited access to your personal information and may not use it for any other purposes beyond what we have contracted them to do. No financial information will be shared with these parties.
Below are the two most common situations where it is necessary for us to share some of your personal information:
- Package Delivery: Your shipping information is shared with a shipping/logistics company, like UPS, in order to deliver your order to you.
- Order Fulfillment: On occasion we may need to have your order shipped directly from our supplier to your door in which case it is necessary for us to share your shipping information with our supplier.
We reserve the right to disclose your personal information as required by law.
If you’d like to stop receiving future email communications from us, you have the following options:
- You may click the "unsubscribe" link at the bottom of the email to unsubscribe from the email list.
- You can send an email.
- You can call us toll-free at 866-295-9230 or 310-533-9500.
If you’d like to have your personal information removed from our database, you have the following options:
- You can send an email.
- You can call us toll-free at 866-295-9230 or 310-533-9500
Making Changes to Your Personal Account Information
Registered customers may review, change or delete their personal account information by going to the "Your Account" section on our site, located in the navigation bar. If you have any trouble accessing this information or have any questions about this information, please send an email or toll-free at 866-295-9230.
Protecting the safety and privacy of our children is extremely important to us and we take great care in making sure the content of our web sites is safe for general audiences.
We also request that any child under the age of 13 ask their parents or guardians for permission before using our site or providing us with any personal information. We also urge every parent and guardian to participate in their children's online activities and use parental controls or other web filtering technology to supervise children's access to the Internet.
Our site contains links to other sites. ReefGeek is not responsible for the privacy practices or the content of such Web sites.
Attn: Customer Care
2908 Oregon Ct Ste I-5
Torrance, CA 90503
Safety & Security Tips
Choose a Strong Password
- Use at least 8 characters.
- Use a combination of letters, numbers and/or special characters.
- Do not use easily identifiable personal information, such as your name, nickname or e-mail address.
- Do not use a password that is easy to guess, such as "secret" or "password".
Protect Your Password
- Always log out when you complete an online session on a public computer or terminal.
- Do not share your password with others.
- Avoid using the same password for multiple online accounts.
- . Change your password frequently.
Be Wary of Unsolicited E-mails
If you receive a suspicious e-mail with a link to update your account information, please do not click on the link. If you need to update your personal account information with us, please go to and update your personal information by logging into ‘Your Account’.
Your ReefGeek Bill of Rights
- A Safe Shopping Experience: When you shop with us over the internet, on the phone or in person, you'll be one of many customers who have safely shopped with us without credit card fraud.
- We Are Here to Help: Contacting us or receiving any communication from us whether it is via email, phone or mail is provided free of charge and you are under no obligation to buy anything.
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