Why ReefGeek

Unmatched Service


In today’s highly competitive marketplace it’s rare to find a company that doesn’t claim to have great customer service. Its common to see phrases such as:

"World-class service"
"Top-notch service that keeps our customers coming back for more"

But what defines great service? We believe our service is unmatched in the industry and here’s why.

1. Honesty

It may seem simple enough, but its more than just a word to us, it’s a promise. From sharing our personal feelings and opinions, a laugh, or tips on maintaining a successful aquarium we promise to treat you with the utmost integrity. Just like we would want to be treated. Our goal is to help you become a successful aquarist and we look at ourselves as aquarium guides with the goal of providing you with the information you need to make intelligent decisions regarding your individual aquarium needs. Ultimately we want to build a long-lasting relationship with you and we will never sacrifice that relationship for short-term gain by trying to sell you something you don’t need.

2. Unsurpassed attention to detail

From individually inspecting every light bulb before it leaves our facility to help insure that you will rarely, if ever, have a problem with any of our bulbs. To taking the extra time to make sure your order is packed extremely well to help insure it arrives safely. (For lack of a better word we are a bit anal about our packing.) To adding an extra touch to each order just like a five-star hotel would leave a mint on your pillow.

3. Our service is never ending

We believe that our relationship doesn’t necessarily begin when you place an order, nor does it end once the products arrive at your door. In fact, we encourage you to contact us with any questions you may have regardless of whether or not you’ve actually placed an order with us.

4. Dealing directly with knowledgeable aquarists

Unlike larger companies with impersonal, uninformed or badly informed "customer service specialists" when you conduct business with ReefGeek you are dealing directly with folks who have an intimate knowledge of the products we carry. In fact, we have taken apart and tested almost all the products we carry. You are also dealing directly with the folks who are empowered to quickly resolve any service issues you may have.

5. Available

Although we are not yet open 24/7 we try to make ourselves as available to our customers as much as possible. We have a toll free number (866-295-9230) and we are open 6 days a week (Monday-Saturday). We also respond to most customer e-mails within a few hours.

And, of course, you have our personal guarantee of satisfaction. If you are not satisfied with a particular product you can return it to us for a refund of the product price. (Please Note: Return of electrical equipment and light bulbs is limited to 30 days from the date of purchase. Beyond 30 days, electrical equipment and light bulbs are covered by the manufacturer's warranty and should be returned directly to the manufacturer.)

High Performance Products at Competitive Prices


At ReefGeek we are committed to offering the best aquarium supplies at competitive prices. The brands we carry offer high performance, excellent craftsmanship and fair pricing. We do not carry and will never carry unproven or untested performers. We also continually check our prices to make sure that you are receiving outstanding value on your purchases. We know that making an investment in your aquarium involves a number of decisions, including evaluating the best price, and if you find a lower price prior to purchase just let us know as most of the time we can beat our competitors price.

Convenience


1. Quick-Ship Guarantee

We stock most of the products we sell and are committed to shipping all in-stock items* within 1 business day. In fact, all in stock orders placed before 2:00 PM Pacific Time will ship out the same business day. That’s right, in before 2:00 PM, out the same business day. We guarantee it. If your order doesn’t ship when promise we will give 5% off, up to a maximum of $15 or a free shipping upgrade. Even the small percentage of orders that are shipped factory-direct still ship quickly, usually leaving within 1-3 business days. With these quick turn-around times we are usually able to deliver your order to you within 5-7 business days of placing an order.

* On rare occasion, an item you ordered will not be in stock and will not be able to ship in a timely manner. If this occurs, we promise to notify you PRIOR to finalizing your order and let you decide whether you'd like to keep the order open or cancel it without penalty.

2. Simple, Secure Order Processing

Simple.
Easy 3 Step Order Processing Procedure. Just add your items to the shopping cart, select your preferred shipping method (Next Day, 2 Day, 3 Day, and Ground), and enter your billing, shipping and credit card information. That’s it!

Secure.
We conduct our credit card transactions through well known and widely accepted financial institutions and processing agents; VeriSign, NOVA, and City National Bank. All credit card data is encrypted with 128 bit technology and transmitted via VeriSign Secure Socket Layer (SSL) to insure the security of your personal information.

Give us a try, I promise we won’t let you down!

Gregory D Morgan
Co-Founder and CEO of ReefGeek.